All our sales go smoothly, but if there's a problem with a purchase, the ‘Money Back Guarantee’ ensures that buyers receive the item they ordered, or get their money back. Buyers can use the ‘Money Back Guarantee’ when:
If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller via email, at firstname.lastname@example.org. The seller will address the buyer's concern, and provide updates on the delivery of the item, tracking information, or a refund. If the buyer isn't happy with the seller's response, the buyer can request a refund.
If we determine that the item wasn't successfully delivered, we will refund the full cost of the item and original shipping via PayPal. Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the ‘Money Back Guarantee'.
If a buyer receives an item that doesn't match the product description, the buyer needs to request a return. The seller will address the buyer's concern and offer a solution, such as accepting a return, offering a replacement, or a refund.
ITEM NOT RECIEVED
ITEM NOT AS DESCRIBED
When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
We refund buyers via PayPal. If a buyer doesn't have a PayPal account, we ask the buyer to create one to claim their refund.
IN CASE OF ANY QUESTIONS OR ISSUES, PLEASE CONTACT US VIA MAIL@FOOD-FOR-SPACE.COM