BUYER PROTECTION

MONEY BACK GUARANTEE

 All our sales go smoothly, but if there's a problem with a purchase, the ‘Money Back Guarantee’ ensures that buyers receive the item they ordered, or get their money back. Buyers can use the ‘Money Back Guarantee’ when:

  • They don't receive an item
  • They receive an item that doesn't match the product description

      When a buyer doesn't receive an item

      If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller via email, at mail@food-for-space.com. The seller will address the buyer's concern, and provide updates on the delivery of the item, tracking information, or a refund.  If the buyer isn't happy with the seller's response, the buyer can request a refund.

      If we determine that the item wasn't successfully delivered, we will refund the full cost of the item and original shipping via PayPal. Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the ‘Money Back Guarantee'.

      When an item doesn't match the product description

      If a buyer receives an item that doesn't match the product description, the buyer needs to request a return. The seller will address the buyer's concern and offer a solution, such as accepting a return, offering a replacement, or a refund.

      Money Back Guarantee timelines

      ITEM NOT RECIEVED

      • A buyer can report that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date.
      • The seller has 3 business days from the report to respond to the buyer or offer a solution. 

      ITEM NOT AS DESCRIBED

      • A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.
      • The seller has 3 business days from the request to respond to the buyer or offer a solution.
      • The buyer must ship the item back to the seller within 5 business days from when the buyer starts the return. If a seller offered a replacement and the buyer has not shipped the original item back within 30 days of the buyer starting the return, we charge the buyer for the replacement.

      Latest estimated delivery date

      When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

      Refunds to buyers

      We refund buyers via PayPal. If a buyer doesn't have a PayPal account, we ask the buyer to create one to claim their refund.

      IN CASE OF ANY QUESTIONS OR ISSUES, PLEASE CONTACT US VIA MAIL@FOOD-FOR-SPACE.COM

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